Refund & Return Policy

Sleep on it. You have 30 nights from delivery to request a return, even if the item has been washed and used, provided it is not damaged or heavily soiled.

Email care@coozyhome.shop with your order number and the items you'd like to return. We'll send a prepaid label within one business day. Pack items in any secure box.

Once the return reaches our warehouse we inspect it within 3 business days and issue the refund to your original payment method. Banks typically post the funds within a further 5–10 business days.

For a different size or colourway, tell us in your return email and we'll ship the replacement as soon as the original is scanned by the carrier.

Custom-cut curtain lengths, monogrammed pieces, gift cards and final-sale items cannot be returned unless faulty.

If something arrives damaged or an item is wrong, send a photo within 14 days and we'll replace it at no cost, including shipping.

Returns from outside the United States are accepted within 30 days. Return shipping is at your cost and original duties may not be recoverable.